Help & FAQs

If you’re finding that your paddle does not stay locked in place, it’s a simple fix with no tools necessary. When the clamp is in the unlocked (open) position, simply turn it in the clockwise direction to tighten the connection. It might feel like it catches on the plastic, but it is designed to do this so it does not spin freely. Gently spin the plastic clamp one full revolution to start and you’ll see that the screw causes the clamp to pinch more tightly on the paddle, locking the handle in place.

The pump will typically not show a pressure reading until approximately 5 PSI, although your board can look–and feel–full enough to stand on around 3 PSI. If you are pumping up the board and it looks inflated but is not reading a PSI value, just keep adding air! You cannot overinflate your board with the included manual hand pump so keep pumping and you will see that the gauge shows a reading as expected.

Your small permanent fins are meant to be pliable and occasionally they can become slightly deformed. Not to worry, the fin will naturally regain its shape over time and with use. If left in the sun for an hour, the fin should warm up and be easily flexed back to its original shape with no impact to performance or safety.

We recommend inflating your board to 12-15 PSI depending on rider height and weight as well as ambient temperature. On a hot sunny day, you may need slightly less air than on a colder day. If you stand on the board and the nose and tail are flat with the surface of the water, your board is properly inflated.

To deflate your board, simply press down on the valve stem and give it a gentle quarter turn in the clockwise direction; this will lock the stem in the open (down) position and you will hear air rushing out. Rolling or folding the board while the valve is open will help speed up the process. When you are done deflating, we recommend turning the valve stem in the opposite direction to close it (in the up position) so that it is ready for the next time you inflate. You do not need any extra tools or accessories to deflate your board.

We recommend storing your board in a cool, dry place out of direct sunlight. If you’re putting it away for the season, it is recommended to gently wash the board to remove any dirt or debris. A solution of dilute dish soap and warm water can be used to clean off any parts that have become dirty. Once clean and dry, roll the board as you typically would and store in a cool dry place.

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We currently ship to Australia
To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-7 days.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 15 days from when we receive the item(s).